Frequently Asked Questions
What should I do if my device falls in water or another liquid?
Do not turn on your device. it’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.
How long do water damage repairs take to complete?
Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. this estimate can vary, however, depending on the extent of the damage to the logic board and other components.
After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?
Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the glass & digitizer repair, as the digitizer that is being replaced is the part responsible for all touch functionality. check out our glass replacement article to learn more about broken glass and the repair process.
The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.